IMOS Administrator & Lead Generator
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Opportunity
Reporting to the Contact Centre Manager, you will be responsible for supporting the organisation and practice teams to ensure we are delivering excellent patient care to our patients. That we are responsive and driven to provide the best services to our stakeholders.
This is a full time opportunity, based in the Watford support office 4 days per week with flexibility to work from home 1 day per week.
Monday to Friday - 40 hours per week.
Your duties will be:
- Administrative support, and coordination, between all elements of day-to-day IMOS business management
- Responsible for booking in IMOS patients
- Support with IMOS downloads
- Responsible for building and managing all new lead communication – call handling and templates
- Handle and book in new private leads for practices– Phone calls and website enquiry forms
- Providing Clinician Support Administrators with converted leads relevant to their assigned clinician to complete the patient journey
- Maintain lead database within Zoho
- Support and training on CRM throughout the business
- Meet and exceed monthly and quarterly lead generation targets
- Successfully support organisational delivery against OKR’s and KPI’s
- Maintain a consistent level of outbound telephone activity to prospective new customers
- Use existing data to identify potential new business leads
- Provide first-class service and build rapport with patients and stakeholders
- Update the CRM system with accurate data
- Support Practice Support Officers in daily tasks – provide training when required
- Adhere to GDPR compliance at all times when handling patient data
- Successfully support the team and practices to deliver exceptional patient care within a timely and professional manner
We are looking for candidates who hold:
- Excellent communication and strong working relations with patients and colleagues, friendly and professional with an ability to manage multiple stakeholders.
- Great attention to detail and able to work with high volume and within short deadlines.
- Appreciation for the importance of timely, complete and accurate documentation, seeing actions through to closure.
- Able to manage multiple priorities in a fast-paced environment where priorities can change quickly
- Close to the detail with requirements and operational needs
- A strong team player who is willing to actively work across the team adopting a can do and flexible attitude.
- Proactive forward thinker who anticipates patient or stakeholder needs or procedural problems and finds and recommends solutions.
Demonstrate Together Dental’s Company vision and values
In return we can offer you a great range of benefits including:
- Staff referral schemes
- Discounted dental treatment after 6 months service, extended to family after 12 months
- Support from our People Team, Finance and other support teams should you ever need it
- Fully funded DBS checks
- Access to an Employee Assistance Platform, your mental well-being matters to us!
- Career mobility and progression opportunities
- Auto enrolment into a pension after 3 months service
Interested? We can't wait to hear from you!
INDSP
The Company
Together Dental is a growing group of practices led by forward thinking, caring dentists with a shared vision to provide outstanding dental care for both NHS and private patients.
We value the trust that our patients have placed in us and work hard to protect that trust. Our team are passionate about working together to deliver the best possible care in a friendly and welcoming environment.
Working With Us
Cultures & Values
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